Who they are:

You may know them as a dominant plus 1 billion industry leader with many locations all over New England.

They are also well-known for their plumbing, heating, and industrial supplies distribution to professionals in residential, commercial and industrial fields.

Where RMC fits:

Since 1991 RMC has provided this client with typical contingency collection models on a regular basis. Our type of collection is customized per claim and range from soft to moderate communication to more escalated hard call collections. Other customizations RMC offers to this particular client lies in our reporting, with monthly reports on open accounts, closed accounts, specialized attorney reports and updates on progress, we provide all the information our client needs.

Compared to agencies nationwide we have had success in higher recovery rates with a recovery rate of 44%. Success in higher recovery rates are highly dependent on the age of receivable, documents provided, leverage client has in the industry, and many other factors. Additionally, as you also know, agencies calculate recovery rates in many ways – we include all accounts except bankruptcies and withdrawn accounts.

 

 

Who they are:

You may know them as a company dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.

With an annual revenue of about $8 billion, due to the intricate nature of their accounts, their dedicated internal team is unable to focus on accounts under 20K. This is where RMC comes to assist.

Where RMC fits:

RMC provides a team of professionals that specialize in soft collection/ customer service skills. This team is trained and managed by RMC and operate in-house. The benefits of this program include no-cost employees operating under the company’s name as RMC incurs all cost for this team.  Since RMC’s involvement, accounts over 180 days have reduced by 50%.  Further plans for this program include an additional review of aging accounts by management for placement with RMC’s hard collection services.

 

 

Who they are:

You may know them better as popular AM and FM radio stations in major metro areas. 

Founded in the mid-1900’s, this multi-media group has steadily and strategically progressed into a multi-platform, marketing solutions provider that offers on-air, online, and mobile and social media applications to benefit both consumers and advertisers. Since 2016, they have expanded their footprint into major markets nationwide.

Where RMC fits:

RMC began in the Boston market assisting with receivable needs of advertising debtors. With RMC’s involvement, there was a 48% collection rate in their Boston market for accounts over 120 days past due; this can be compared to an industry average of about 29% collectible debt. Due to this exceptional performance, we slowly became their agency of choice, replacing a dominant media agency. Through these results and positive customer service, they have expanded RMC’s services in 2017, allowing RMC to collect in further markets.