Let’s be honest, we have to appreciate our debt collectors. Nobody likes to receive a call or email from a debt collector, especially when the debt collector claims the amount owed is from months or maybe even years before. As is human nature, debtors tend to become either defensive, stressed, embarrassed or sometimes even offensive. The debtor’s negative reactions can decrease the debt collector’s level of cool.

In the end, RMC debt collectors want their client’s accounts due to be paid. They know that sometimes simple actions like listening to debtors explain why they have not paid their account dues, goes a long way. Debt collectors also know that to have a productive conversation with a debtor, they must be:

• Polite
• Helpful
• Direct
• Professional
• Respectful

This accomplishes a couple of things: It lets the debtor know you mean business, but are willing to be realistic and considerate by giving them options. When a debt collector works with a debtor to form a plan that is both progressive and realistic, the chances of the debtor adhering to the plan increases.

Debt collectors at RMC always keep in mind that the people they are contacting are individuals whom may someday do business with our current clients once again. They consider that debtors are an extension of our client(s) and have a professional image to maintain, all while doing their best to get account dues paid.

The professionalism our debt collectors provides is just one of the many reasons why you should consider RMC as your commercial collection agency!